Return Policy

At Smart Home Hack, your satisfaction is paramount. If your purchase does not meet your expectations, please review our return and refund policy detailed below.

Change of Mind

You may cancel your order within 12 hours of placing it for any adjustments in size, variant, or other details. Please contact our support team at hello@smarthomehack.com within this timeframe to amend your order before it is processed.

Returns

We provide a 30-day return window from the date you receive your item, allowing you to return it within this period.

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition: unworn, unused, with tags, and in the original packaging.
  • A proof of purchase, such as a receipt, is required for all returns.

How to initiate a return:

  • Contact us at hello@smarthomehack.com to request a return authorization.
  • Returns sent without prior approval will not be accepted.
  • Once your return is approved, we will process your refund and issue it to your original payment method.
  • No restocking fees are charged by Smart Home Hack.

Shipping for Returns

  • Customers are responsible for the shipping costs associated with returning items.
  • We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please inspect your order upon delivery and contact us immediately at hello@smarthomehack.com. We will assess the issue and provide a resolution, such as a replacement or refund, as applicable.

Exchanges

We do not accept exchanges. For replacement, please place a new order for the desired item and return the original one in accordance with our return policy. This process ensures that you receive your replacement item promptly.

Lost or Stolen Orders

Smart Home Hack is not responsible for items marked as successfully delivered by the courier but reported as lost or stolen. Unfortunately, we cannot offer reimbursement or replacements for such cases. We recommend contacting the courier directly for further assistance.

Refunds

Once we receive and inspect your returned item, we will notify you about the refund approval status. If approved, the refund will be processed to your original payment method. Refunds typically appear within up to 5 business days, depending on your bank or credit card company's processing times.

If you have any questions or need further information, please do not hesitate to contact our Customer Support Team at hello@smarthomehack.com.